Terms & Conditions

1. Our Services

We provide internet connectivity and related services to our customers. Our mobile application and dashboard may allow users to:

• Manage their internet connection and account
• View connection and service information
• Report internet-related issues
• Submit and track complaints or support requests
• View service status and other account-related information

The features available may vary depending on your internet package and account type.

2. User Account

You are responsible for providing accurate information when creating or maintaining your account. You are also responsible for keeping your login credentials confidential and for all activities performed through your account.

If you believe that your account has been accessed without authorization, please contact our support team immediately.

3. Internet Services

Internet speed and service availability may vary depending on your selected package, network conditions, technical limitations, maintenance, and other factors beyond our reasonable control.

We may temporarily suspend or restrict services when required for maintenance, upgrades, security, or technical reasons.

4. Payments & Subscriptions

Customers are responsible for paying their internet service charges according to the applicable package and billing schedule. Failure to make payments on time may result in temporary suspension of internet services. Any applicable reconnection charges or other fees will be communicated to the customer.

5. Support & Complaints

Users can report connection issues or other service-related problems through the application, dashboard, or available support channels. We will make reasonable efforts to review and resolve reported issues as soon as possible. Resolution times may vary depending on the nature and complexity of the issue.

6. Acceptable Use

You agree to use our internet services for lawful purposes only. You must not use our services to:

• Conduct illegal activities
• Distribute harmful or malicious software
• Attempt unauthorized access to systems or networks
• Interfere with the network or services of others
• Engage in activities that may negatively affect our network or other users

We reserve the right to take appropriate action if our services are misused.

7. Application & Dashboard

We may update, modify, suspend, or discontinue certain features of our application or dashboard when necessary. We aim to keep the information provided through our services accurate and available, but we do not guarantee that the application or dashboard will always be uninterrupted or error-free.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you acknowledge that your information may be collected and used as necessary to provide, maintain, and improve our services.

9. Third-Party Services

Our services may include integrations or links to third-party services. We are not responsible for the availability, content, or policies of third-party services.

10. Limitation of Liability

We will make reasonable efforts to provide reliable internet and support services. However, we are not responsible for service interruptions or delays caused by circumstances beyond our reasonable control, including technical failures, maintenance, power outages, natural events, or issues involving third-party infrastructure.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes are posted means that you accept the updated terms.

12. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact our support team.